The Assistant Service Technician at Mobility City will be responsible for assisting the Service Technician in providing high-quality repair, maintenance, and customer support services for mobility products and medical equipment. This role requires a combination of technical expertise, strong problem-solving skills, and excellent customer service skills. The Service Technician will work with a variety of mobility devices, such as scooters, power chairs, lift chairs, walkers, and other medical equipment, ensuring they meet the highest safety and operational standards.

This position requires the ability to work both independently and as part of a team, with a focus on delivering superior service and enhancing customer satisfaction. There will also be times when the assistant will take the lead on certain jobs and when the technician is off duty.

This position also requires excellent customer service skills as you will be visiting customers in their homes, and helping to respond to customers over the phone.

This is a part time role (with opportunity to become permanent) for 15-20 hours per week.  The position requires one full day (9AM-5PM) during the week, one part time day, and a four hour Saturday shift (9AM-5PM).

Key Responsibilities: Product Repairs and Maintenance

• Perform diagnostics, repairs, and preventive maintenance on mobility products, including power scooters, wheelchairs, lift chairs, ramps, and other related equipment.
• Ensure all repairs meet company and manufacturer standards for safety and quality.
• Troubleshoot electrical, mechanical, and structural issues with mobility devices.
• Conduct routine maintenance services, including battery checks, part replacements, and adjustments to ensure optimal performance.

Customer Service and Communication

• Interact directly with customers to assess their needs, explain services, and provide recommendations.
• Provide on-site or in-home repair services when required, ensuring professionalism and courtesy.
• Educate customers on proper use and care of their mobility equipment to enhance the lifespan of the products.
• Demonstrate good customer service by keeping customers informed of any delays or changes in their order or service time.

Equipment Setup and Installation

• Assemble and install new mobility equipment at customer locations, ensuring that all equipment is properly set up and functioning.
• Provide training to customers on the operation of their new mobility devices.
• Demonstrate features, benefits, and safety instructions to customers.

Qualifications

• Experience: Previous experience in mechanical repair, electrical systems, or working with mobility equipment is preferred. Hands-on experience with scooters, power chairs, or similar devices is a plus.
• Customer service experience and an ability to communicate professionally, calmy, and clearly.

Skills

• Strong mechanical and electrical troubleshooting abilities.
• Ability to use diagnostic tools and repair equipment.
• Good communication and customer service skills.
• Ability to work independently and manage time efficiently.
• Attention to detail and a strong commitment to quality.

Physical Requirements

• Ability to lift and carry up to 100 pounds, including mobility devices, parts and Hospital beds.
• Ability to kneel, bend, and work in various positions for extended periods.
• Must be able to travel to customer locations, often requiring use of a company vehicle.
• Comfortable working in a variety of settings, including homes, hospitals, and clinics.
• Tobacco/Nicotine/Cannabis Free: Must be able to successfully pass a drug screen upon hire.
• We require a current driver’s license, and a clean driving record.
• A clean background check is required.

Expected hours: Up to 20 hours per week, which includes a 4-hour shift on Saturday and at least one 8-hour day during the week. This is a part-time job with the opportunity to become full-time and run your own van as the business grows.

Work Location: Storefront is based in Murray, KY but the technician will be required to be on the road for service calls throughout Western KY and other surrounding areas.