Field breakdown calls for company equipment, create/document breakdown events, dispatch service providers out to repair equipment, process invoices for payment to providers. Inspect in bound equipment for defects and potential DOT write ups.

Major Duties:

• Provide emergency roadside assistance to customers during the shift.

• Receive in-bound calls from Paschall Truck Lines, Inc. customers and diagnose mechanical issues.

• Act as a liaison between the servicing location and the customer.

• Demonstrate excellent phone and customer service skills to interact with internal and external customers.

• Disperse payment to servicing locations following company policies in the process.

• Inspecting equipment to include Semi Tractors and Semi-Trailers for defects.

Job Requirements/Work Area Conditions:

Education: HS Diploma/ GED, and vocational training preferred.

Certifications: Must hold a Regular Operator (Class D) driving license

Experience: 1-2 years

Type of Experience: Semi Tractors and Semi-Trailers, equipment.

Special Skills: Basic written and verbal communication skills (documentation, communication with peers, supervisors, etc.) Applicant must be willing to work with a computerized maintenance reporting system. Computer skills. Poses a positive attitude and take pride in being part of a team philosophy.

Physical: Some lifting involved, including tires and other heavy objects.

Environmental: Warehouse, and/ or maintenance garage, indoor & outdoor environments