OPENING DATE:   10/16/24

CLOSING DATE:  Open Until Filled

DESCRIPTION:

Under general direction, performs accounts receivable duties for the utility and general fund; schedules service orders; performs customer service related work as required.

ESSENTIAL DUTIES:

1. Assists customers with completion of application for service; processes new services for customers; receives deposits from customers; processes work orders.
2. Accepts all forms of payment from customers; matches payments and stubs; posts to customer accounts; balances cash drawer at the end of the day.
3. Greets customers in person and via telephone concerning a variety of matters; assists with billing issues; handles inquiries, complaints, and/or problems of customers, or forwards to higher authority when appropriate.
4. Runs, maintains, and monitors cut-offs list; insures that services are reconnected after receipt of payment.
5. Assists with processing mail and night deposit.
6. Answers switchboard and transfers calls.
7. Scans and files paperwork.
8. Processes payments for business licenses.
9. Assists other personnel as requested.

MINIMUM QUALIFICATIONS:

• Graduation from high school or equivalent required.
• Two years related work experience preferred.

EOE