JOB SUMMARY

The Gaming Technician is responsible for safeguarding gaming assets, delivering excellent customer service, and ensuring a safe, compliant, and enjoyable gaming environment for all guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide a fun, welcoming, and engaging gaming experience for guests.
• Conduct yourself in a manner that reflects positively on the property and encourages others to do the same.
• Provide change to customers promptly and accurately.
• Witness and verify jackpots in compliance with gaming regulations.
• Perform jackpot payouts and paper fills.
• Perform minor repairs to gaming equipment as needed.
• Monitor assigned gaming areas for illegal activity, suspicious behavior, or policy violations and report findings promptly.
• Assist guests with questions, concerns, and general information.
• Perform other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Maintaining a professional working relationship among all personnel.
• Excellent oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position.
• Must be able to work an alternate schedule with a minimum of two (2) weeks’ notice. 

EDUCATION AND EXPERIENCE

• A high school diploma or GED equivalent is required.
• 1 year of customer service experience required; prior gaming experience preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

he physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is required to circulate throughout the assigned areas, including the smoking area, actively observing players and the functioning of machines.